Frequently asked questions
You will save in a countless number of ways. Most importantly, you have the convenience of compassionate, cost effective care delivered in the comfort of your residence, hotel, or offices. You will conserve one of your most precious resources in life, something that cannot be replaced—time. There is no more spending countless hours stuck in traffic or waiting in the doctor’s office with other sick people. The Housecall M.D. comes to you. There is no substitute for having a one-on-one personal relationship with your physician without feeling hurried or rushed for time.
We have various payment plans to suit your budget. All fees are due in full at time of service. We accept major credit cards, cash, traveler’s checks, or credit card payment through PayPal. We can also finance your visits.
We will provide you with documentation that you can submit to your insurance company for reimbursement. Most insurance companies will reimburse a portion of the visit or apply the amount to your deductible if it has not been met at this time, we do not accept insurance in the traditional sense and cannot guarantee that your insurance company will reimburse you.
We are prepared to diagnose and treat a wide variety of acute and chronic common illnesses such as:
Respiratory and ear infections
Flu and colds
Allergies and rashes
Headaches and migraines
Severe sore throat and strep throat
Bronchitis and Pneumonia
Asthma and COPD
Diabetes, Hypertension, Heart Disease
Abdominal Pain, Heartburn, GERD, Diarrhea, Constipation
Bladder/urinary tract infections, kidney infections/stones
Minor burns and rashes including sunburn
Minor skin infections
Foot pain, Ankle Pain, Knee Pain
Back pain, Neck Pain
Chronic Pain, Prescription refills
Anxiety, Depression, Insomnia
STD Evaluation and Treatment
Eye problems including pink eye
Skin conditions, Insect Bites, Hives, Abscess/Boils, Ingrown Nails
Animal and Human Bites, Puncture Wounds, Lacerations, Suture Removal,
Medical and Pre-Operation Clearances
Wellness exams/checkups, School Physicals, Employment Physicals
Vaccinations, Immunizations, Tuberculosis (TB) skin testing,
…and much more.
We have the ability to provide diagnostic services including:
Ultrasound diagnostic imaging and EKG
Blood drawn for lab and blood tests (including blood glucose level)
Strep throat analysis
Injectables (for pain, vomiting, inflammation, antibiotics, vitamins, and others)
Depending on the payment plan you select, you may have access to our staff thru HIPPA compliant telemedicine, video conferencing, and e-mail. There is also a special provider hotline and message center that you can call 24 hours a day.
No. We are not an emergency room. If you are having a medical emergency, please go directly to the E.R. or dial 911. We do not treat patients experiencing chest pain, shortness of breath, head trauma, loss of consciousness, or other life-threatening emergencies. We can provide follow up care after you visit the E.R.
What are your Notice of Privacy Practices?
Notice of Privacy Practices for The Housecall M.D.
NOTICE OF PRIVACY PRACTICES This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please Review It Carefully Who does this Notice apply to? We provide healthcare to patients and families in partnership with other professionals and organizations. The privacy practices in this notice will be followed by: • The Housecall M.D • any business associate with whom we share health information Our responsibility to you regarding your medical information We understand that medical information about you is personal. We are committed to protecting the privacy of medical information about you. In an effort to provide the highest quality medical care and to comply with certain legal requirements, we will and are required to: • Keep your medical information private. • Provide you with a copy of this notice. • Follow the terms of this notice. • Notify you if we are unable to agree to a restriction that you have requested. • Accommodate reasonable requests by you for us to communicate health information by alternative means or at alternative locations. How we may use and disclose medical information about you We may use and disclose medical information about you for your treatment (such as sending medical information about you to a specialist as part of a referral); to obtain payment for treatment (such as sending billing information to your insurance company); and to support our health care operations (such as comparing patient data to improve treatment methods). Examples of disclosures for treatment, payment or health care operations We will use your health information for treatment. For example: Information received by a nurse, physician or other member of your healthcare team will be recorded in your record and used to determine your course of treatment. We will also provide your physician or a subsequent healthcare provider with copies of reports to assist him or her in treating you once you’re discharged from the hospital. We will use your health information for payment. For example: A bill may be sent to you or an insurance company. The information on or accompanying the bill may include information that identifies you, as well as your diagnosis, procedures and supplies used in your treatment. We will use your health information for regular health care operations. For example: Care providers or quality management staff may use information in your health record to assess the care and outcomes in your case and others like it. This information will then be used in an effort to continually improve the quality and effectiveness of the healthcare and services we provide. How will my information be used? • We may contact you for appointment reminders, or to tell you about or recommend possible treatment options, alternatives, health-related benefits or services that may be of interest to you. ***You will have an opportunity to refuse or opt-out of receiving this information upon the first contact by us***. • Family and Friends. We may release medical information about you to a family member, friend, or any other person involved in your medical care. We may also give information to those you identified as responsible for payment of your care. We may use or disclose medical information about you without your prior authorization for several other reasons. Subject to certain requirements, we may give out medical information about you without your prior authorization for the following purposes: • Law. We may disclose medical information when required by law, such as in response to a request from law enforcement in specific circumstances or in response to valid judicial or administrative orders. • Public health. We may disclose your health information to public health or legal authorities charged with preventing or controlling disease, injury, disability, child abuse or neglect, etc. as required by law. • Business associates. There are some services provided in our organization through contracts with business associates (i.e. we may disclose medical information about you to a company who bills insurance companies on our behalf to enable that company to help us obtain payment for the health care services we provide). To protect your health information we require the business associate to appropriately safeguard your information. • Notification. We may use or disclose information to notify or assist in notifying a family member, personal representative, or another person responsible for your care, of your location and general condition. • Funeral directors. We may disclose health information to funeral directors consistent with applicable law for them to carry out their duties. • Organ donation. Consistent with applicable law, we may disclose health information to organ procurement organizations or other entities for the purpose of tissue donation and transplant. • Food and Drug Administration (FDA). We may disclose to the FDA health information relative to adverse events. • Workers’ Compensation. We may disclose health information necessary to comply with laws relating to Workers’ Compensation or other similar programs established by law. • Correctional institution. Should you be an inmate of a correctional institution, we may disclose to the institution or its agents’ health information necessary for your health and the health and safety of other individuals. • State Requirements. Many states have requirements for reporting including population- based activities relating to improving health or reducing health care costs. • Organized Health Care Arrangements. Our care providers, staff members, and affiliates have organized and are jointly presenting this notice to you. Information will be shared as necessary to carry out treatment, payment and health care operations. Physicians and caregivers may have access to protected health information to assist in reviewing past treatment as it may affect treatment this time. Other uses of medical information In any other situation not covered by this notice, we will ask you for your written authorization before using or disclosing medical information about you. If you choose to authorize us to use or disclose your health information, you can later revoke that authorization by notifying us in writing of your decision, except to the extent that action has already been taken by us upon an authorization given to us. Your rights regarding medical information about you Although your health record is the property of the hospital, clinic, or other medical provider service that created it, you have the right to: • Request a restriction, in writing*, on certain uses or disclosures of your medical information for treatment, payment or health care operations, with the exception of emergency situations. We will consider your request, but we are not legally required to agree to a requested restriction. We will inform you of our decision regarding your request. • Obtain a paper copy of this notice of our privacy practices upon request. • Inspect and obtain a copy of your medical information, in most cases. • Request in writing*, an amendment to your records if you believe the information in your record is incorrect or important information is missing. We could deny your request to amend a record if the information was not created by us, maintained by us, or if we determine the record is accurate. You may appeal, in writing, a decision by us not to amend a record. • Obtain an accounting of disclosures stating to whom and where your health information has been disclosed for purposes other than treatment, payment, health care operations or where you specifically authorized a use or disclosure in the past six (6) years, but not prior to February 1, 2007. The request must be in writing* and state the time period desired for the accounting. There may be a charge for these services. • Request that medical information about you be communicated to you in a confidential way or at an alternative location but you must specify how or where you wish to be contacted. *All written requests or appeals should be submitted to our Privacy Officer listed at the bottom of this notice. Changes to this Notice House Call Doctor Los Angeles has the right to change this notice at any time. We have the right to make the revised notice effective for medical information we already have about you as well as any information we receive in the future. We will post a copy of the current notice on our website www.HouseCallDoctorLA.com. The notice will contain the effective date. In addition, you may request a copy of the current notice each time you are visited by a house call medical services provider for treatment or health care services.
If you have questions or would like additional information, or if you believe your privacy rights have been violated, you may contact us at:
The Housecall M.D.
You may also file a complaint with the U.S. Department of Health and Human Services Office of Civil Rights, 200 Independence Avenue, S. W., Washington, DC 20201. Filing a complaint will not negatively affect the treatment or coverage that you receive.
Certainly. We are often referred cases by providers who cannot perform home visits. We will update your doctor regarding your condition if you ask us. We can also contact your physician on the mainland if needed to obtain vital information regarding your case.
We will facilitate your visit by communicating with local area hospitals should you require hospitalization. We will also make arrangements for specialty care should you need their services as we work with many in the area.
Yes, we have worked with all the major airlines to arrange for oxygen for your flight if needed.
We are based on Oahu, the island serving our greatest population. We do however, by special arrangement, serve other islands.
Please fill out our contact form or call us at (808) 528-5711. A member of our staff will contact you and will confirm an appointment time for you.